Terms of Service

Please read these Terms of Service carefully before using the website pizzalucedelivery.click or placing any order through Pizza Luce. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any part of these terms, you must not use our services.

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Pizza Luce ("Company," "we," "us," or "our"), governing your access to and use of the website located at pizzalucedelivery.click (the "Site"), including all content, functionality, and services offered on or through the Site.

By visiting the Site, creating an account, placing an order, or otherwise engaging with our services in any manner, you represent and warrant that:

• You are at least 18 years of age, or if you are between 13 and 17 years of age, you have obtained verifiable parental or guardian consent;
• You have the legal capacity and authority to enter into this Agreement;
• You will use the Site and services in compliance with these Terms and all applicable local, state, and federal laws and regulations;
• All information you provide to us is accurate, current, and complete.

Your continued use of the Site following the posting of any changes to these Terms constitutes acceptance of those changes. If you are using our services on behalf of a business or other legal entity, you represent that you have the authority to bind that entity to these Terms.

2. Description of Services

Pizza Luce operates as an online food ordering and delivery platform, allowing customers to browse our menu, place food and beverage orders, arrange for delivery or pickup, and make payments through our digital platform. Our services include, but are not limited to:

2.1 Online Ordering

Users may browse our menu offerings on the Site and place orders for a variety of food and beverage items, including pizzas, appetizers, salads, pasta, sandwiches, desserts, and beverages. Menu items and prices are subject to change without prior notice.

2.2 Delivery Services

Pizza Luce offers delivery services within designated service areas. Delivery availability, estimated delivery times, and applicable delivery fees are displayed at the time of ordering. Delivery times are estimates only and may vary based on order volume, traffic conditions, weather, and other factors beyond our control.

2.3 Pickup Services

Customers may place orders online and arrange for in-store pickup at our designated location(s). Pickup orders must be collected within a reasonable time frame following the estimated ready time communicated at the time of ordering.

2.4 Catering and Special Orders

Pizza Luce may offer catering services and special event orders subject to separate terms, conditions, and minimum order requirements. Please contact us directly to discuss catering arrangements.

2.5 Promotions and Loyalty Programs

From time to time, Pizza Luce may offer promotional discounts, coupon codes, loyalty rewards, or special offers. Such promotions are subject to their own terms and conditions and may be modified or discontinued at any time.

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time without prior notice or liability.

3. User Accounts and Registration

To access certain features of our Site and place orders, you may be required to create a user account. By creating an account, you agree to:

• Provide accurate, current, and complete information during the registration process;
• Maintain and promptly update your account information to keep it accurate and complete;
• Maintain the security and confidentiality of your account credentials, including your password;
• Accept responsibility for all activities that occur under your account;
• Notify us immediately at [email protected] of any unauthorized use of your account or any other breach of security.

Pizza Luce reserves the right to suspend or terminate your account at our sole discretion, without notice, for conduct that we believe violates these Terms or is harmful to other users, the Company, third parties, or the general public.

4. User Obligations and Prohibited Activities

By using our Site and services, you agree to use them only for lawful purposes and in a manner consistent with these Terms. You expressly agree not to engage in any of the following prohibited activities:

4.1 General Prohibited Conduct

• Using the Site for any purpose that is unlawful, fraudulent, or otherwise prohibited by these Terms or applicable law;
• Placing fraudulent orders, using false identities, or providing inaccurate delivery information;
• Attempting to gain unauthorized access to any portion of the Site, other user accounts, or computer systems or networks connected to the Site;
• Transmitting any unsolicited commercial communications, spam, or chain letters through the Site;
• Uploading, posting, or transmitting any content that is defamatory, obscene, harassing, threatening, or otherwise objectionable;
• Using the Site in any manner that could disable, overburden, damage, or impair the Site or interfere with any other party's use of the Site;
• Using any robot, spider, scraper, or other automated means to access the Site for any purpose without our express written permission;
• Attempting to reverse engineer, decompile, or disassemble any software contained on or accessed through the Site;
• Circumventing or attempting to circumvent any security features of the Site;
• Misusing promotional codes, discounts, or loyalty rewards, including sharing codes in violation of their terms or exploiting system errors for unintended benefits.

4.2 Content Standards

Any content you submit to the Site, including reviews, ratings, comments, or feedback, must comply with the following standards. Such content must not:

• Contain any material that is obscene, offensive, hateful, or inflammatory;
• Promote violence, discrimination, or illegal activities;
• Infringe any copyright, trademark, patent, trade secret, or other intellectual property or proprietary rights of any person;
• Violate the legal rights, including the rights of privacy and publicity, of others;
• Be likely to deceive, mislead, or impersonate any person or misrepresent your identity or affiliation with any person.

Pizza Luce reserves the right, but not the obligation, to review, edit, or remove any content that violates these standards or that we otherwise find objectionable, in our sole discretion.

5. Payment Terms

5.1 Pricing and Fees

All prices displayed on the Site are in United States Dollars (USD) and are subject to applicable sales taxes as required by law. Prices are subject to change without notice. Delivery fees, service fees, and any applicable surcharges will be displayed at checkout prior to the completion of your order.

5.2 Payment Methods

We accept payment through the methods indicated on our Site at the time of checkout, which may include major credit cards, debit cards, and other digital payment platforms. By providing payment information, you represent and warrant that you are authorized to use the designated payment method and authorize us to charge the total amount of your order, including taxes and applicable fees, to that payment method.

5.3 Order Confirmation

An order is not confirmed until you receive an order confirmation via email or through the Site. We reserve the right to cancel or refuse any order at our sole discretion, including in cases of pricing errors, product unavailability, or suspected fraudulent activity. In the event of a cancellation, you will be notified and any charges will be reversed.

5.4 Refunds and Cancellations

Once an order is placed and confirmed, it may not be cancelled without our consent. If you believe there is an issue with your order — such as receiving incorrect items, missing items, or food quality concerns — please contact us within a reasonable time of receipt at [email protected]. Refunds or credits will be issued at our sole discretion on a case-by-case basis, in accordance with applicable consumer protection laws.

5.5 Taxes

You are responsible for all applicable taxes associated with your purchases. Pizza Luce will collect and remit sales taxes as required by applicable state and local laws in the United States.

6. Intellectual Property Rights

6.1 Ownership

The Site and all of its content, features, and functionality — including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, software, and the design, selection, and arrangement thereof — are owned by Pizza Luce, its licensors, or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

6.2 Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Site solely for your personal, non-commercial use in connection with our food ordering services. This license does not include any right to:

• Reproduce, distribute, publicly display, or perform the content of the Site;
• Modify or create derivative works based on the Site or its content;
• Use data mining, robots, or similar data gathering and extraction tools;
• Use the Site or its content for any commercial purpose or for any public display;
• Remove any copyright, trademark, or other proprietary notices from the Site.

6.3 Trademarks

The name "Pizza Luce," the Site name "pizzalucedelivery.click," and all related logos, product names, and service marks are trademarks or registered trademarks of Pizza Luce. You may not use any of our trademarks without our prior written consent. Nothing in these Terms grants you any right or license to use any trademark, service mark, logo, or trade name of Pizza Luce.

6.4 User-Submitted Content

By submitting any content to the Site (such as reviews or feedback), you grant Pizza Luce a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content in any media. You represent and warrant that you own or otherwise control all rights to the content you submit.

7. Disclaimers and "As-Is" Basis

7.1 No Warranties

THE SITE AND ALL SERVICES, CONTENT, PRODUCTS, AND INFORMATION MADE AVAILABLE ON OR THROUGH THE SITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, PIZZA LUCE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

7.2 Food and Allergen Disclaimer

Pizza Luce makes reasonable efforts to provide accurate menu information, including allergen information. However, we cannot guarantee that menu descriptions are complete or error-free, or that our products are entirely free from any allergen. Our food is prepared in facilities that may handle common allergens, including but not limited to gluten, nuts, dairy, eggs, soy, and shellfish. Customers with food allergies or dietary restrictions are solely responsible for informing us of their requirements and for making independent decisions regarding the suitability of our products for their individual needs. Pizza Luce shall not be liable for any adverse reactions resulting from allergen exposure.

7.3 Availability and Accuracy

We do not warrant that the Site will be uninterrupted, error-free, or free of viruses or other harmful components. We do not warrant the accuracy, completeness, or usefulness of any information on the Site. Any reliance you place on such information is strictly at your own risk.

7.4 Third-Party Services

The Site may contain links to third-party websites or services that are not owned or controlled by Pizza Luce. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We encourage you to review the terms and privacy policies of any third-party sites you visit.

8. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL PIZZA LUCE, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES — INCLUDING, BUT NOT LIMITED TO, LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, SERVICE INTERRUPTION, COMPUTER DAMAGE, SYSTEM FAILURE, THE COST OF SUBSTITUTE SERVICES — ARISING OUT OF OR IN CONNECTION WITH:

• Your use of, or inability to use, the Site or our services;
• Any goods, services, or information purchased or obtained through the Site;
• Unauthorized access to or alteration of your transmissions or data;
• Any conduct or content of any third party on the Site;
• Any food allergy reactions or health issues arising from consumption of our products;
• Delays or failures in delivery services;
• Any other matter relating to the Site or our services.

IN NO EVENT SHALL PIZZA LUCE'S TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE SITE AND SERVICES EXCEED THE GREATER OF (A) THE AMOUNT PAID BY YOU TO PIZZA LUCE IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100.00).

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you. In such jurisdictions, our liability will be limited to the fullest extent permitted by applicable law.

9. Indemnification

You agree to defend, indemnify, and hold harmless Pizza Luce and its affiliates, officers, directors, employees, agents, licensors, and service providers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms;
• Your use of the Site or services in a manner not authorized by these Terms;
• Your violation of any applicable federal, state, or local law or regulation;
• Your infringement of any intellectual property rights of any third party;
• Any content you submit to the Site;
• Your negligence, fraud, or willful misconduct;
• Any claim that your use of our services caused damage to a third party.

Pizza Luce reserves the right, at our expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of such claims. You agree not to settle any matter without the prior written consent of Pizza Luce.

10. Governing Law and Jurisdiction

These Terms of Service and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the United States and the laws of the state in which Pizza Luce is incorporated and operates, without regard to its conflict of law principles.

These Terms are subject to applicable federal consumer protection laws, including the Federal Trade Commission Act (FTC Act), 15 U.S.C. § 41 et seq., which prohibits unfair or deceptive acts or practices in commerce. To the extent Pizza Luce operates in or serves customers in California, applicable provisions of the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), may also apply with respect to certain privacy-related matters.

You agree that any legal action or proceeding arising out of or relating to these Terms or your use of the Site shall be brought exclusively in the federal or state courts of competent jurisdiction located in the United States, and you hereby irrevocably consent to the personal jurisdiction and venue of such courts.

11. Dispute Resolution

11.1 Informal Resolution

Before initiating any formal dispute resolution process, you agree to first contact Pizza Luce at [email protected] and attempt to resolve the dispute informally. We will make good-faith efforts to resolve the dispute within thirty (30) days of receiving your written notice describing the nature of the dispute and the relief sought.

11.2 Binding Arbitration

If we cannot resolve the dispute informally within thirty (30) days, you and Pizza Luce agree to resolve any dispute, claim, or controversy arising out of or relating to these Terms or the use of our services through binding individual arbitration, rather than through court proceedings, except as set forth below. The arbitration shall be conducted by a recognized arbitration organization under its applicable rules. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

11.3 Class Action Waiver

YOU AND PIZZA LUCE AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION. If a court or arbitrator finds that the class action waiver in this section is unenforceable as to any claim, then the arbitration provision shall be inapplicable to that claim, and such claim shall be brought in a court of competent jurisdiction.

11.4 Exceptions to Arbitration

Notwithstanding the foregoing, either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent irreparable harm pending arbitration. Additionally, claims that by law cannot be subject to mandatory arbitration shall be exempt from this arbitration provision.

11.5 Time Limitation on Claims

Any claim or cause of action arising out of or related to these Terms or your use of the Site must be filed within one (1) year after the event giving rise to the claim or cause of action. Failure to do so shall result in the permanent barring of such claim.

12. Term and Termination

12.1 Term

These Terms shall remain in full force and effect for as long as you use the Site or maintain an account with us, whichever is later.

12.2 Termination by You

You may terminate your account at any time by contacting us at [email protected] and requesting account deletion. Termination of your account does not relieve you of any obligations incurred prior to termination, including payment obligations for completed orders.

12.3 Termination by Us

Pizza Luce reserves the right to suspend or terminate your access to the Site and services, with or without cause, with or without notice, and without liability to you. Grounds for termination may include, but are not limited to, your violation of these Terms, conduct that we believe is harmful to our business, other users, or third parties, or for any other reason at our sole discretion.

12.4 Effect of Termination

Upon termination of your account or access to the Site, your right to use the Site and services will immediately cease. The following sections of these Terms shall survive termination: Intellectual Property Rights, Disclaimers, Limitation of Liability, Indemnification, Governing Law and Jurisdiction, Dispute Resolution, and any other provisions that by their nature should survive termination.

13. Changes to Terms

Pizza Luce reserves the right to modify, amend, or update these Terms of Service at any time in our sole discretion. When we make changes, we will update the "Last Updated" date at the top of this page. In some cases, we may provide you with additional notice of material changes, such as by sending an email to the address associated with your account or by posting a prominent notice on our Site.

Your continued use of the Site or our services following the posting of revised Terms constitutes your acceptance of and agreement to the revised Terms. We encourage you to review these Terms periodically to stay informed about our terms and conditions. If you do not agree to the revised Terms, you must stop using the Site and services.

14. Severability

If any provision of these Terms is held by a court or arbitrator of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be modified to the minimum extent necessary to make it enforceable, or if it cannot be modified, it shall be eliminated from these Terms. The invalidity or unenforceability of any provision shall not affect the validity and enforceability of the remaining provisions, which shall continue in full force and effect. The parties agree that the court or arbitrator should endeavor to give effect to the parties' intentions as reflected in the invalidated provision.

15. Entire Agreement and Waiver

These Terms of Service, together with our Privacy Policy and any other legal notices or policies published by Pizza Luce on the Site, constitute the entire agreement between you and Pizza Luce with respect to your use of the Site and services, superseding any prior agreements between you and Pizza Luce relating to the subject matter hereof.

No waiver by Pizza Luce of any term or condition set out in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition. Any failure of Pizza Luce to assert a right or provision under these Terms shall not constitute a waiver of such right or provision. A waiver is only effective if made in writing and signed by a duly authorized representative of Pizza Luce.

16. Force Majeure

Pizza Luce shall not be liable for any failure or delay in the performance of our obligations under these Terms or in providing services where such failure or delay results from any cause beyond our reasonable control, including but not limited to: acts of God, natural disasters, pandemics, epidemics, acts of war or terrorism, civil unrest, labor strikes, governmental actions, power outages, internet service disruptions, supply chain failures, or other events beyond our reasonable control (collectively, "Force Majeure Events"). In the event of a Force Majeure Event, we will make reasonable efforts to notify you and resume performance as soon as practicable.

17. Electronic Communications

By using our Site and services, you consent to receive electronic communications from Pizza Luce, including communications by email and through notices posted on the Site. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. You further agree that any notices provided by us electronically are deemed to have been given and received on the date we transmit any such electronic communication.

18. Accessibility

Pizza Luce is committed to ensuring that our Site is accessible to individuals with disabilities. We strive to comply with applicable accessibility standards, including the Web Content Accessibility Guidelines (WCAG). If you experience any difficulty accessing our Site or services, please contact us at [email protected] so that we may assist you and work to improve accessibility.

19. Contact Information

If you have any questions, concerns, complaints, or feedback regarding these Terms of Service or our services, please do not hesitate to contact us using the information provided below:

We will make every effort to respond to your inquiry promptly and in accordance with applicable legal requirements. For urgent matters relating to an active order, please contact us as soon as possible so that we may assist you in a timely manner.